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Frequently Asked Questions
Find answers to common questions about PCL Group's CNC machines, technical support, and international shipping.
Products & Technology
What materials can PCL laser machines cut?
Our fiber laser machines are optimized for a wide range of metals, including carbon steel, stainless steel, galvanized sheets, aluminum, and brass. The cutting thickness depends on the laser power (1kW to 30kW).
Does your software support Tekla and AutoCAD files?
Yes. Our CNC systems and nesting software are fully compatible with industry-standard formats such as DXF, DWG, and DSTV (for Tekla structural models), ensuring a seamless design-to-production workflow.
Customization & Ordering
Can you customize a machine based on my specific requirements?
Absolutely. We offer customization for working table sizes, laser power, gantry height, and specialized multi-axis robotic configurations to meet your unique production challenges.
What is the typical lead time for a new machine?
Standard machines typically have a lead time of 20-30 days. For highly customized solutions or complex robotic lines, the lead time may vary between 45-60 days.
Shipping & After-Sales Support
Do you provide on-site installation and training?
Yes, we provide global support. Our engineers can be dispatched to your facility for installation, commissioning, and operator certification training. We also offer comprehensive remote video support.
How is the machine protected during international shipping?
Every machine is vacuum-sealed for moisture protection, wrapped in anti-collision film, and secured in a reinforced export-standard wooden case (Fumigation-free) to ensure safe arrival.
